MSPs are realizing that all of their clients – no matter their size – are now a target for criminals due to ransomware and other threats. Faced by a growing need and demand for security monitoring, MSPs are building out security operations centers. But there are many drawbacks: the cost of hardware and software is […]
There are two key elements to helping businesses thrive in the face of cyber crime, and malware in particular: the ability to detect and the ability to respond. Fraudsters recognise that the majority of businesses have basic measures in place, and prey on the fact that very few businesses do anything above and beyond these […]
A successful managed services business relies on a solid business strategy and service delivery model, as well as finding the right technology for its needs. Wherever you are located, you are likely to find that clients look to trusted MSPs to offer more and more capabilities. This guide provides a multitude of resources for MSPs, […]
In recent years, the hosted Unified Communications as a Service (Ucaas) market has become oversaturated with vendors, making it difficult for businesss owners and IT managers to navigate a dense marketplace. With a rapidly growing pool of UCaaS candidates to evaluate, it helps to know where the industry is going and what solutions will improve […]
The stories of ransomware attacks have unfortunately become more common, especially among municipalities. But, when the Town of Colonie, in the greater Albany, NY region, became the latest to fall prey to a ransomware attempt, the outcome was different than many others thanks to protection from Carbonite. Download this case study to learn more! Sponsored […]
The age of remote working is here, this offers unique opportunity for both the employee and the business. As traditional work arrangements evolve to include remote teams, companies can garner the best talent, regardless of their location, while also providing their clients with more comprehensive support coverage. This arrangement can also enhance the lives of […]
Through phishing, social engineering, or malware that exploits vulnerable systems, attackers can routinely get past traditional controls like firewalls and anti-virus. Once inside, attackers count on being invisible, undetectable in the everyday network traffic flows. They move freely on your network, scanning and probing machines, looking to gain an advantage, marching towards their goal – […]
Procuring hardware, virtualization software and operating systems from a variety of different sources is a daunting and complicated task. But there’s a more efficient way to source the technology that modern business needs. Managed service providers (MSPs) can neutralize procurement pain with all-OEM offerings that deliver hardware, virtualization, operating systems and database as a single […]
You can’t protect what you can’t see. Defending networks has never been harder. Threats to the network are increasing exponentially. Hackers, cybercriminals, disgruntled employees, even other countries are constantly looking to exploit ANY vulnerability in your network’s cyber defenses. Any machine connected to your digital supply chain provides attackers a path to their objective. This […]
This whitepaper provides an in-depth look at the encryption technology behind our premium endpoint backup solution. By utilizing the automated key management and encryption technology in conjunction with unique data deduplication, both efficiencies of data deduplication and security of data can be accomplished. Read more to learn about the end-to-end encryption process and encryption key […]
The managed service provider (MSP) market is expanding rapidly as small and midsize businesses increasingly look to MSPs to manage their IT services and keep their data secure. The 2020 MSP Benchmark Survey Report takes a deep dive into the various aspects of how MSPs function, the challenges they face, the services they offer and […]
Businesses have a wide array of advanced collaboration tools available to them, but mission-critical telephony services remain at the heart of every enterprise communications strategy. Over time, legacy circuit-based voice access services have given way to IP-based session initiation protocol (SIP) trunking as the quiet workhorse for businesses. By utilizing both a service provider’s and […]
Building strong digital foundations that center on data availability is vital to the future of every organization. Unfortunately, many businesses recognize that they still are unable to meet users’ demands for uninterrupted access to applications and data. This gap is causing business-critical challenges, from damage to customer confidence and brand integrity, right through to losses […]
Are you using your resources to their full capacity? Do some clients submit more tickets than others? The visibility you have into the performance of your service desk will provide insight into what areas need improvements to support your clients. Using key performance indicators to gain insight and make investments is beneficial to your companies […]
MSPs need to be well equipped to implement this transition successfully. They need to use the right tools, train their technicians, educate their clients and focus on IT security. If you are an MSP providing remote support to your clients, this checklist will help you understand how prepared you are to tackle this challenge. This […]
Wholesale SIP trunking provided by VoIP Innovations, a Sangoma Company, offers a robust portfolio of carrier services, including: Low-cost reliable origination, termination, and SMS/MMS, Advanced services like E911 and telecom fraud mitigation. BackOffice Portal offering powerful online management tools This guide will demonstrate how other Sangoma products offer a unique and lucrative way for carriers […]
Do you know if you’re managing your termination services efficiently? If not, you’re probably wasting money. This white paper lays out the strategies and processes to efficiently manage terminations, which can directly boost your bottom line. Learn how to reduce your termination costs through: RATA (Researching, Analyzing, Testing, and Accountability) Vendor Qualifications Vendor Accountability KPI’s […]
Do you know how much it costs you to perform one hour of service? There is no easy way to establish the “going rate” for comparable services, because all services are differentiated by other forces, such as individual processes, brand equity, and features. Making an informed decision about pricing your offering to achieve your desired […]
Countless technology professionals find that their business is being stolen away by other solution providers who offer sub-par services for a lot cheaper or that they’re investing more in sales and marketing to position themselves better to attract customers. Molding your offerings and value propositions to the way your customers buy today is important. This […]
Awareness of large-scale hacks (like those on LinkedIn and Yahoo) has increased. As an MSP and trusted advisor, it is more important than ever to consider your security options of the remote access tools you use to support your clients. Even if you are not a big company like those mentioned, you are still at […]
