Is Your Mobility Management Vendor Behind the Times?
As businesses realize the need for the shift from traditional office spaces to remote work, enterprises are focusing on mobility management strategies.
Each passing day brings new technological trends. Enterprise mobility is one trend that has gained traction, fueled further recently by the Covid-19 crisis. With many businesses pushed to a remote working environment, enterprises have been seeking mobility management solutions to enable flexibility and increased productivity among their employees.
With the majority of businesses around the globe adopting enterprise mobility, there has been a surge in partnership with mobility management solutions or managed service providers (MSPs) offering such services. With enterprises putting their trust in MSPs to provide competitive mobility management solutions, it’s critical for MSPs to offer solutions with the most up-to-date features.
What Is Enterprise Mobility Management?
Enterprise mobility describes an environment in which organizations enable their employees to work from anywhere, with networking and collaboration options that permit corporate data access on personal- or company-owned devices. As businesses realize the need for the shift from traditional office spaces to remote work, enterprises are focusing on mobility management strategies. But what does enterprise mobility management even mean?
When enterprises chalk out a process of securing the organization’s corporate data and devices with a broad suite of services that makes them safe for use even beyond the office perimeter, it is called enterprise mobility management. EMM requires several features, depending on the nature of the business. These can include the ability to limit applications, restrict access to malicious websites and secure corporate email access, as well as data loss prevention policies, device location tracking, faster networking and instant communication capabilities. Partnering with a comprehensive mobility management solution is the best way to simplify your business’s complex mobility needs.
Why Choosing the Right Mobility Management Vendor Is Crucial for MSPs
MSPs deliver services such as networking, infrastructure, communications and security. They also offer mobile device management (MDM) and EMM solutions. With the surge in the adoption of EMM solutions, the legacy method of mobility management falls short of providing satisfactory results.
EMM solutions are constantly evolving with the addition of newer features to support growing enterprise mobility requirements. Hence, MSPs must analyze and choose the right mobility management vendor and identify outdated ones.
How to Know if Your Mobility Management Vendor Is Outdated
Outdated IT solutions create a business liability and are incapable of addressing the latest system vulnerabilities. Without an efficient and up-to-date mobility management solution, businesses are prone to dysfunctional workflows and decreased output.
You can identify obsolete EMM solutions by considering the following points. Does your EMM vendor:
- Offer lifetime free support for your clients?
Mobility management is one of enterprises’ major concerns, so offering exceptional customer and product support is critical for EMM vendors. Agile support teams that help enterprises and IT teams resolve technical queries on the go are crucial for smooth mobility management. However, several EMM vendors charge for technical assistance, which leads to inflated solution pricing. It is crucial to determine whether your EMM vendors offer free lifetime support, to prevent being caught up in additional hidden charges.
- Support the latest device models and diverse operating systems?
EMM vendors that support a limited range of devices or operating systems tend to restrict an enterprise’s ability to effectively mobilize itself. To work effectively for businesses across multiple industries and use cases, EMM solutions must support a broad range of operating systems–such as Android, iOS, macOS andWindows10—and the latest devices–including smartphones, tablets, laptops, mPOS, rugged devices and digital signage.
- Provide high-end remote support options like cast and control?
Coherent remote support lies at the center of every IT admin’s routine responsibilities. With enterprise mobility driving employees to remote work destinations, resolving device errors instantly is one of the prime requirements of every business. Does your EMM solution provide features for establishing a smooth remote connection between remote employees and IT admins in events of device errors? Moreover, what features does your EMM extend to help in faster device issue resolution?
The latest EMM solutions offer a variety of remote support possibilities, such as remote cast and control, for IT admins or organizations to address device issues in real time. With this, IT admins can remotely take control of an employee’s device screen and virtually resolve the error, preventing extended device downtime. Click on Page 2 to continue reading…
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