Don’t Let Supply Chain Disruptions Obstruct Your MSP
For most of us, it started with toilet paper. In early spring 2020, still unaware of what was to come, our first tangible signs of the supply chain disruption accompanying the onset of a global pandemic came in the aisles of our supermarkets and big box stores. Toilet paper was flying off what quickly became empty shelves with no additional stock to replace it.
Forget getting your paws on hand sanitizer or rubbing alcohol. Even flour and yeast were in short supply. Much of this was due to a shift in where the population ate, worked and, um, visited the facilities. Commercial sizes, packaging and logistics didn’t translate well to the home market, creating gluts over here and shortages over there.
But supply chain disruptions quickly spread to all sorts of industries. Used car prices spiked while partially built new cars collected dust waiting for semiconductors. Lumber costs took off as mills slowed down and DIY home improvement projects sped up. Wait times for sofas and gaming systems and a seemingly random array of goods increased significantly.
Our interconnected global economy built on just-in-time inventory strategies simply couldn’t handle the turmoil of a worldwide pandemic. More than 18 months later, we’re still feeling those shockwaves.
This impact presents an ongoing and very real challenge for MSPs and their clients.
IT’s Supply Chain Troubles
Sourcing any type of product from overseas is a crapshoot these days. Manufacturers are struggling with parts, labor and even electricity shortages in many Asian countries, each of which can add significant delays to fulfilling orders.
This is compounded by both exponentially more expensive shipping costs–per-container shipping rates from Asia have quintupled during the pandemic to more than $20,000 each–and major delays at Pacific ports, where ships often idle for days before they can unload their wares. And don’t forget that time a ship went sideways and shut down the Suez Canal for days.
Add that all up and items that used to show up reliably in a couple of weeks might now take a few months or more, while domestic inventories are depleted in the interim. It’s simply no longer a safe bet that anything manufactured overseas–or relying on parts made overseas–will be in stock now or anytime soon.
Since the bulk of technology hardware is made in Asia or relies on components produced overseas, technology purchasing is also in chaos. Getting laptops, servers and other equipment can take much longer and cost more. This was exacerbated after runs on computers, gaming systems, and other consumer technology early in the pandemic when everyone suddenly started working from home and 6-year-olds unexpectedly needed their own Chromebooks or iPads to access online school.
For businesses, these disruptions impact both productivity and the bottom line. As their partner, MSPs can play a proactive role in helping mitigate supply chain impacts on their customers.
Four Steps to Smoothing Supply Chain Disruptions
MSPs can’t fix what’s happening in ports and factories around the world, but they’re not helpless either. Here are several actions MSPs can take to help their SMB clients navigate these uncertain waters.
- Conduct a thorough IT inventory audit.
MSPs already have a good idea of the hardware SMB customers use, thanks to RMM, but they can go a bit further than simply adding up the number of endpoints. First, they can compile a list of every piece of hardware that ever connects to the corporate network. This gives them a baseline of what’s in use.
Next, they can create reports documenting how much that equipment actually gets used. This might identify some hardware that’s barely utilized and could be repurposed for other things.
Finally, a physical search of the premises may uncover unconfigured equipment that isn’t on the network at all. This could be older hardware that was never recycled or brand-new equipment still in the box hidden away in a supply closet, either of which could be thrust into action if needed. Given the sudden shift to remote work last year, it’s also possible some equipment “migrated” to home offices through unofficial channels. Click on Page 2 to continue reading…
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