Report: Poor Performance of Enterprise Apps Negatively Impacts Employees, Customers
Eighty-nine percent of business decision-makers surveyed in the Riverbed Global Application Performance Survey 2015 released on Monday said that poor performance of enterprise applications has negatively impacted their work, with 36 percent citing a daily impact on their work.
According to the report, 98 percent of executives said that optimal enterprise application performance is critical to achieving performance. Poor application performance is causing a series of problems for companies, including dissatisfied clients (41 percent), contract delays (40 percent), missing critical deadlines (35 percent) and lost clients or customers (33 percent).
Riverbed partnered with Wakefield Research on the report, which surveyed 900 global executives in 8 countries at companies with $500 million or more in revenue online in October 2015.
“The results of the survey reflect what we’re hearing every day from IT leaders who are looking to deliver superior application performance in the midst of rapidly evolving, highly complex and hybrid IT environments,” Jerry M. Kennelly, Chairman and CEO, Riverbed said in a statement. “With apps, data and end users everywhere today, companies need end-to-end application visibility, optimization, and control everywhere as well to close the performance gap. Riverbed helps organizations improve application performance to drive tangible business benefits and performance.”
The report also highlights a disconnect between IT teams and business executives, with 71 percent respondents frequently feeling “in the dark” as to why their enterprise apps are running slowly.
Ninety-six percent of respondents use cloud-based enterprise apps at work, with 37 percent of executives using cloud-based apps as part of their daily work. More than half (58 percent) of executives identified increased flexibility as a major benefit of cloud apps, with 53 percent citing increased productivity.