Better Service, Bigger Margins, and Easy Expansion for Managed Service Provider Cloud Comrade
When Cloud Comrade, an MSP based in Singapore, was still a relatively small company, one staff member was dedicated entirely to billing. Still, billing was inefficient and chronically late; it was also impossible to avoid making mistakes.
After determining that there was no way to get the cloud billing data it needed directly from Amazon Web Services (AWS), Cloud Comrade implemented CloudCheckr, a cloud management platform built for service providers, to improve their AWS billing solutions.
Now the company sends out hundreds of invoices per month to hundreds of clients. There’s still just one person dedicated to billing—and although the company is expanding, there are no plans to add to the accounts receivable staff.
Now that invoices go out on-time, Cloud Comrade can answer customers’ questions in detail when monthly charges change and everyone feels more confident that invoices are correct. Even better, Cloud Comrade’s profit margins have gone up while providing better service for customers.
Read this case study to learn how they accomplished all of this, and how you too may change your cloud services success forever.
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