3 Reasons to Use a Remote Support Tool
remote viewing options for one-on-one coaching that’s just a click away.
7 Things to Look for When Selecting a Remote Support Tool
Every remote support solution comes with unique strengths and weaknesses. When evaluating options for supporting clients with on-site hardware issues, look for these seven live video or video chat capabilities:
- Browser-enabled connections: These connections are as quick and easy as sending a text, without the need for the end user to install any programs or a mobile app.
- Issue resolution: See what the client sees and remotely walk them through issues effectively by using the camera on their mobile device.
- Security that builds trust: Live stream video sessions remotely without sharing your technician’s mobile number.
- Record keeping: Keep records of live stream sessions with snapshots stored within your remote-control solution for later reference.
- Employee training resources: Easily provide practical training for junior field techs to allow senior engineers more time to focus on complex projects.
- Ease of access: Remove the need for app downloads by choosing a viewing solution that uses the default browser on your end user’s mobile device.
- Integration: To maximize efficiency, pick a remote viewing tool that already integrates with your existing business platforms.
Try Secure and Easy Remote Support from ConnectWise
Through browser-enabled, live streaming, ConnectWise View is a premium extension in ConnectWise Control and ConnectWise Automate that connects technicians and their end users in real time. If you’re ready to improve IT service delivery while reducing frustrations for clients and techs alike, learn how ConnectWise View can help.
This guest blog is part of a Channel Futures sponsorship.
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