5 Steps to a Successful Mid-Year Goal Check-in
conduct these sessions one-on-one so people are comfortable discussing the details and naming names they might be hesitant to bring up in a group setting.
Step Four: Celebrate and Escalate
With this new wealth of information, it’s time to share what you’ve learned. A mid-year or quarterly review with staff is a great opportunity to be sure everyone is aware of how things are going, and that everyone gets on the same page about what still must happen.
Start with the positives by showing where your MSP has made good progress toward its targets, highlighting the efforts of individuals when possible. This provides positive recognition and is an opportunity to share experiences or best practices with others.
For areas where your business is underperforming, it’s time to take action… you only have a few months left to right the ship at this point. Engage the team not only by identifying disappointing results but by creating definitive and measurable action plans to pursue those goals.
Based on the research conducted in Step Three, it should be clear where you must devote more time and resources, along with which top performers should be assigned to high priority tasks. Get the whole team invested and energized to make a final push for these year-end goals by offering extra incentives.
And, in the off chance that your team has overperformed and is ahead of schedule on all fronts, now is a great time to launch an additional objective to grow or improve in another area while still maintaining the positive momentum your MSP has established.
Step Five: Give your Team the Tools they Need to Succeed
Regardless of which initiatives need some extra attention to get over the finish line, you can give your employees a boost by arming them with solutions that will increase their productivity, provide a superior customer experience and help you expand and diversify your overall set of offerings.
If you’re not operating your MSP with best-in-class remote monitoring and management tools, you’re making your staff members’ lives much harder and limiting how many endpoints you can effectively manager. Automate those tasks and you’ll improve your efficiency and maximize what your resources can do.
The productivity gains don’t stop there, either, as your MSP can easily add tools for network monitoring and identity and access management that will improve performance without tying up your staff’s limited time. There are also great options to automate documentation and streamline back office functions such as billing and project management so you can focus on adding customer value instead of administrative tasks.
And if one of your goals was diversifying your offerings and increasing your value to customers while boosting your competitive advantage, you can fast forward your forays into compliance management services, dark web monitoring, and backup and recovery services. These plug-and-play tools make it quick and easy to expand your portfolio and grow your recurring revenue to hit this year’s goals and set even higher ones in the years to come.
Don’t Lead an Unexamined Life
Stepping back and reflecting on your MSP’s performance might seem like a luxury, but evaluating your progress and adjusting accordingly is the most responsible thing you can do for your business. The dynamic nature of our industry demands continual adjustments and reactions to fully exploit the opportunities we have, so indulge in a mid-year review to finish strong and hit your numbers.
Joining Kaseya in 2012, Miguel Lopez brings over 20 years of experience to his role as SVP, Managed Service Providers (MSPs). In this position, he consults daily with MSPs to help them solve their clients’ business problems with technology solutions. Prior to joining Kaseya, Miguel served as the director of consulting services for All Covered, a nationwide technology services company that is a division of Konica Minolta Business Solutions USA Inc. In 2008, All Covered acquired NetCor Technologies, a leading MSP that Miguel founded and managed since 1997. NetCor specialized in serving highly regulated industries such as healthcare, CPAs, law firms and retail companies.
This guest blog is part of a Channel Futures sponsorship.
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