5 Things MSPs Can Do to Mitigate the Economic Impact of COVID-19
automating as much of that work as possible. Leveraging advanced remote monitoring and management (RMM) tools and security solutions with automation capabilities can help MSPs (who also may be short-handed) reduce their clients’ IT burdens during an already stressful situation.
Make sure your client support is seamless, regardless of your internal staffing situation. That level of reliability will be a vital part of maintaining your existing clients during this challenging time.
- Establish new relationships. Just because so many companies are struggling doesn’t mean that there aren’t potential clients looking for help. Many companies have been caught flat-footed when it comes to work-from-home capabilities or cloud-based application access. MSPs can provide consulting, guidance and solutions for companies that lack in-house expertise for remote networking and application access. They may not have a VPN; they may need assistance with credential provisioning or launching virtual servers. They have zero experience with cloud computing.
Companies that have not considered working with an MSP in the past may be more receptive now that they’ve been forced into this unfamiliar scenario. Be prepared with solutions that can help.
It’s still unclear just how severe the economic impact of COVID-19 will be. MSPs can mitigate some of those effects by providing seamless support for existing clients and being prepared to take advantage of unexpected opportunities.
Brian Babineau is Senior Vice President and General Manager for Barracuda MSP. In this role, he is responsible for the company’s managed services business, a dedicated team focused on enabling partners to easily deliver affordable IT solutions to customers.
This guest blog is part of a Channel Futures sponsorship.
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