Beating Burnout: MSP Self-Care for Long-Term Success
feeling overworked and overwhelmed. While there may occasionally be period of time where workers need to “take one for the team,” that cannot be standard operating procedure.
Staff must be given a reasonable workload and be encouraged to take breaks, vacations, sick days, etc., to keep themselves mentally engaged and content with their role. Work-life balance shouldn’t just be a talking point but a fundamental company value to retain valuable employees.
Diversifying the Employee Experience
While workers obviously develop expertise in certain areas that make them more efficient over time, it’s unfair to force employees to do the same exact thing for months or years on end. New challenges and opportunities are invigorating to staff.
Providing opportunities for learning new skills and trying new things will not only increase morale, but also create a more flexible workforce. Cross-training gives you a larger pool of talent to draw from when projects need extra hands and minds.
As an added bonus, it shows employees you’re willing to invest in them and gives them the chance to move into different roles or take on new challenges.
Of course, organizing “training” might seem like a time-consuming hassle, but Kaseya University is a one-stop-shop for getting staff the information and certifications they need to advance their careers and round out their technical chops.
Lighten the Load through Automation
Repetitive tasks are a leading cause of burnout. Putting “Tab A” into “Slot B” over and over again isn’t going to be very fulfilling for anyone. Luckily, we live in a golden age of technological solutions turning the mundane chores of yesterday into the automated routines of tomorrow.
Leveraging a common technology stack that facilitates automation of common IT processes–such as network discovery, security update deployment and configuration–along with remediation of incidents and other aspects of IT management is a gamechanger. Staff can keep their heads above water and focus on higher-value-add tasks that advance your MSP’s strategy.
Plus, when everything is available through the same interface, staff aren’t burdened with having to master multiple systems and deal with the switching costs that comes from toggling between platforms. Everything can be available from a single, comprehensive dashboard that has the context and data required to quickly resolve customer issues.
Bosses Get Burned out, Too
Don’t think we’ve forgotten about management. Burnout can happen to anyone. But investing in best-in-class, comprehensive solutions makes everything easier and frees senior management up from worrying about day-to-day issues.
Give yourself some self-care and get energized about expanding your portfolio into exciting new solution spaces as well as new client accounts. With a culture that’s invested in employee satisfaction and a robust solution stack handling much of the heavy lifting, a world of opportunity awaits.
Jim Lippie is GM & SVP, Partner Development.
This guest blog is part of a Channel Futures sponsorship.
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