The Digital Transformation End Game: Automation through AI
In terms of technology, IBM Cloud Pak for Automation provides a complete and modular set of AI-powered automation capabilities to tackle common and complex operational challenges.
This technology can have a profound effect on business and operational outcomes.
Case in point: By applying IBM automation technology, the Administrative Office of the Courts (AOC) for a state in the southeastern United States transformed overburdened administrative processes and brought critical efficiencies to its public defense system. With 135,000 claims per year–and counting–these processes, and the staff whose manual work kept them moving, were struggling to keep up. In fact, more than 70,000 claims were on hold due mostly to simple errors that couldn’t be resolved until administrative staff manually notified the submitters.
Using IBM Cloud Pak for Automation, the AOC built a single integrated framework that automated the entire indigent defense claims process, from initial submission, workflow and reporting to approval by the chief justice and finally, payment. Read the full story.
The bottom line: With AI functioning in the background to help you make cost-efficient decisions about your data, and after you’ve learned to trust in those decisions, your job is to extricate yourself from the situation and redeploy your team’s time in new ways that add value.
That’s what digital transformation is all about. And with partners like IBM and Ingram Micro, this end goal is well within reach. The team offers free assessments and consultations to help enterprises of all sizes design, implement and reap the benefits of automation.
Cheryl Rang is Ingram Micro’s Director of Advanced Solutions and the recipient of several industry awards.
This guest blog is part of a Channel Futures sponsorship.
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