Gary Levy: Semafone Partners Can Differentiate Themselves, Take More Market Share
… expand and drive Semafone’s channel and partner strategy, across the United States, Canada and South America.
CF: What can Semafone partners expect from you in the coming months?
GL: A focus on partnerships will be a core part of my role and is intrinsic to the growth strategy for Semafone. I’ve spent a large part of my career dialed into partnerships and I will continue doing so here. I am eager to build long-term, mutually beneficial relationships that expand Semafone’s technology alliances and partnerships, which are critical to the success of any organization. Semafone provides a way for partners to differentiate themselves from competitors by delivering solutions that solve complex issues, securely and easily, and at the same time improve customer experience. I hope to make those key value propositions clear to current and future partners.
CF: What’s your take on the market in which Semafone operates? Is there room for Semafone to grab more market share?
GL: Compliance and security challenges will always weigh on organizations, and Semafone provides an excellent portfolio of solutions for today’s ever-changing market. Unfortunately, too many businesses are stuck using lengthy, manual processes for consumer data protection, regulatory compliance and security. Semafone is in a pivotal position to educate and lead the market through the acceleration in digitalization and use of omnichannel. Our solutions enable compliant, secure and frictionless customer interactions across all channels handling personally identifiable information (PII). I expect our company to take more of the market share as we continue expanding, and reaching new customers and partners. In the Americas market specifically, the regulatory landscape is complex and dynamic, providing Semafone with many huge opportunities.
CF: Who are Semafone’s competitors? How will you help give Semafone and its partners a competitive advantage?
GL: Data security and compliance standards are evolving rapidly every year, trying to keep pace with rapid advances in technology. Invariably, the burden on businesses to stay compliant only grows heavier. Our biggest competitor isn’t another solution provider. It is the organizations that do nothing or put off the taking action. Security and compliance cannot be an afterthought or deprioritized, given the personal data and brand reputation at stake. Semafone provides a market-leading portfolio of solutions that automates the compliance process, making it quicker and easier. I hope to bring new perspective to the team as we continue gaining traction in and out of the Americas. My years of experience in the contact center industry, knowledge of building cloud partner models, and deep understanding of security and compliance will help guide our tactics for revenue-generating operations.
CF: What do you hope to have accomplished a year from now?
GL: Semafone is experiencing tremendous international growth. Over the course of the next year, I hope to expand Semafone’s footprint in the Americas, especially in the United States and Canada, where there is a real opportunity for impact. A successful year in my mind will be one fueled by an uptick in revenue generation through technology alliances and partnerships.
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