Avaya Cloud Office by RingCentral Gains Momentum
,,, a surge in downloads in Italy, Spain, United States and the United Kingdom.
Microsoft Teams noted significant growth in Italy, France and Spain.
Wildix Unleashes Latest Management System
Wildix, the web-based unified communications and collaboration (UCC) provider, this week released its fifth-generation management system, WMS5.
It aims to close gaps in the digital sales process for partners and enhance the customer experience to increase sales. It leverages the capabilities of browser-based UC to allow users to attract more customers. And it accelerates the customer journey from consideration through purchasing.
Robert Cooper is managing director of Wildix North America. He said WMS5 opens a number of new opportunities for Wildix partners.
“First, the number of users supported by the platform has more than doubled, allowing partners to target large enterprise customers,” he said. “It also adds significantly to our value proposition by closing gaps in the digital sales process, increasing the return on investment in Wildix technology. Finally, the platform is easier to implement and manage, saving time and allowing partners to support more customers. With WMS5, Wildix remains committed to our continued 100% channel strategy. Our partners never have to worry about their vendor disrupting their market with direct sales efforts.”
The system offers expanded chat functionalities, video conferencing and web hosting capabilities, and heightened security. It also employs the React JavaScript library to ensure interactivity and simplicity in use.
The Wildix platform eliminates the need for a separate webinar hosting platform. It can host webinars with up to 10,000 participants with screen sharing and YouTube videos directly on the platform.
The number of simultaneous calls supported has increased by 150%. Increased communication efficiency results in a 50% reduction in bandwidth requirements, Cooper said.
“WMS5 also offers designed-in security that immunizes the platform from malware attacks and ensures secure data transmission,” Cooper said. “The system includes multiple encryption features turned on by default, prevents users from setting overly simple passwords and prevents attackers from using brute force password attacks.”
UJET, Calabrio Team Up for Contact Center Platform
UJET, the cloud contact center provider, and Calabrio, the workforce optimization provider, entered into a strategic and technology partnership.
They will deliver a single cloud offering that combines UJET’s customer support platform with Calabrio’s workforce and customer engagement solutions. The integration offers a cloud contact center platform that is both omnichannel-native and human-centric.
The combination addresses the need for contact centers to rapidly deploy, modernize and decentralize customer support operations. The pandemic accelerated this need.
Vasili Triant is UJET‘s chief business officer. He said the combination will allow channel partners to …