MSP 501 Flashback: Cloud Services Platform Vendor ZNet Technologies Thrives
… have managed to make good progress on our company’s strategic objectives. Our product, RackNap, has delivered solid results and remains our greatest strength. We are proud of it and remain focused on keeping our disciplined approach to making a profitable business.
CF: At the end of 2019, things certainly looked different before COVID-19. How is the pandemic affecting your company?
SS: The outbreak of coronavirus was challenging for us. Keeping our operations going while also prioritizing the well-being of employees was difficult. But, despite the global pandemic, we continued to work and quickly adjusted to the new working conditions. We had a robust business model and processes that really helped us to adapt to the crisis. We saw strong increases in our business growth, and our customer relationships became stronger. And we recently launched a new beta version of RackNap, called Altair, which is already getting good customer feedback. The way we dealt with the pandemic strongly demonstrated that we are not dependent on one line of product. Our strategy to work on different lines of business provides balance during periods of disruption like today.
CF: How is your company handling the ongoing after-effects of the pandemic on your employees, your business and your customers?
SS: Our main priority was business continuity to keep supporting our employees and customers, so they should not suffer disruptions. We ensured best practices so that our operations are not impacted, whether we work from home or from offices. We are transparent with our customers and are making every effort to keep them engaged. And we continue to provide them discounts and special offers to help them incentivize. We have no idea how long this pandemic will last, so we are prepared for all scenarios. We are not relying on one line of business. Also, we have identified other market segments and opportunities for continuous growth.
CF: Since winning the 2019 Newcomer Award, what have you done to build on that accomplishment?
SS: First, it was an honor to win the 2019 MSP 501 Newcomer Award. Our commitment to providing consistently differentiated offerings to our partners to help them grow and thrive has given us the recognition and capabilities to win this award. The honor has encouraged us and increased our company’s credibility. This has placed us as the leader in the market and greatly motivated us internally. We have been more motivated and are working harder to execute new strategies and deliver positive results.
CF: What have you been doing as a company and for your cloud services platform since the award was presented?
SS: We know that there’s no one path to success. So, we don’t want to stop where we are. We want to explore, expand our offerings to continue to deliver solid results and bring new innovations in the market. Our company continues to enhance its solutions, tools and support to help our partners provide better services to their customers. We will continue to look for the opportunities to further build capabilities needed for continued growth.
CF: Where do you and the company go from here?
SS: The only way for ZNet to go is up. Our agenda for the future is to steer innovative ideas and ensure they are implemented in a timely manner. We want to continue to deliver products that bring value to the market. With our broad managed services like Acronis and Alibaba Cloud, we give our partners and customers significant opportunities to grow. Our mission is all about authenticity and making the digitization part for businesses easy.
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